Frequently Asked Questions

Orders

Do I need an account to place an order?
No. You can place an order as a guest. Creating an account allows you to track your orders and view your order history.

Can I change or cancel my order?
Orders may be changed or canceled within 48 hours of purchase.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods.

Are there any additional fees?
All prices are listed in USD. Your bank or payment provider may charge currency conversion fees or other additional fees.

Shipping

Where do you ship from?
We ship from international fulfillment centers.

How long does shipping take?
Processing time: 1–3 business days
Shipping time: 12–15 business days

How can I track my order?
Tracking information will be sent to you by email once your order has shipped.

Delivery Issues

What if I entered the wrong shipping address?
Please contact us within 48 hours of placing your order so we can try to update your shipping address.

What if my order shows as delivered but I haven’t received it?
Please first check with the shipping carrier, your household members, or your neighbors. If you still cannot locate the package, contact us within 7 days.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or damaged.

What if my item arrives damaged?
Please contact us within 7 days of delivery and provide photos or other supporting evidence of the damage.

Refunds

Approved refunds are typically processed within 5–10 business days.

Security

Is my payment secure?
Yes. We use secure, encrypted payment platforms to help protect your payment information.

Contact

Email: service@zilpovy.com
Response time: Within 24 hours on business days.